Frequently Asked Questions

Please read our FAQ before sending us a message.

Same-day local delivery to zip codes 11691 to 11697, that’s Far Rock to Breezy Point for a flat rate of just $5. Next-day delivery for orders received after 5pm. We deliver 7 days a week, rain or shine! For the rest of New York and the other states, delivery charge is a flat rate of $10 (48 states only).

Pay securely with your credit card. We honor major credit cards, including but not limited to VISA, Mastercard, Discover, American Express.

Local order placed before 5pmis processed the same day and delivery is made within 24 to 48 hours. For non-local orders, the shipped packages normally takes 2-4 days from us to your address. You can always contact us if you have any questions.

Shop safely and securely with us. Your payment is processed by today’s leading secure payment gateway, Stripe. We don’t store your data or information on our servers. All transactions go through an SSL (secure socket layer) protocol to ensure that your information is protected and encrypted.

As soon as you’ve placed an order, our checkout system will send you a receipt of your order and we will receive a copy of that receipt. If your order is placed before 5:00 P.M. (Eastern Time), we will process your order the same day and prepare the shipment the same day, if all the items in your order are in stock. Backorders will take longer, of course, but we will contact you for updates.

Upon checkout and payment of your order, an email is automatically sent to the email address you provided at checkout. In that email is your order/sales receipt.

Orders are packed and posted from 9am-5pm, Monday to Saturday. Provided your products are in stock & we are not experiencing unusually high order volumes, the package will be sent same day shipping except for weekends and public holidays.

However, if you purchased an item that is on ‘BACKORDER’ your parcel will be held until that item has arrived in stock.

BACKORDERS usually take no longer than 14 days (depends on the number of demand)..

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